ER opt-out rates fall for second consecutive year
31 Jan 2012: Electoral Roll opt-out rates have fallen for the second year in a row, according to a new report from direct marketing services and credit data agency Callcredit Information Group. With 99% of UK councils’ electoral rolls now received, the ‘2012 Regional Electoral Opt-Out Report’ for the 2012 canvas shows that 4.7% fewer people opted out of the edited electoral roll compared to last year.
Despite this, opt-out rates still remain significantly high and there are still dramatic disparities between local authorities. Callcredit has also carried out further analysis of demographics to create a profile of a typical ‘opt-out’ individual, revealing that they are more likely than usual to be single, wealthy, middle-aged and financially astute, among other characteristics.
The report highlights the following key findings:
- 30% of councils have seen more than half of their residents opting out, compared to 42% in 2011. The majority of councils have opt-out rates between 20% and 60%.
- 9% of councils have opt-out rates in excess of 60%, a significant fall compared to 16% in 2011.
- Vale of Glamorgan has the highest opt-out rate at 91.9% - an increase of 55% on last year.
- Only two councils, both in Scotland, have opt-out rates below 10%.
Chris Savage, Managing Director of Callcredit Information Group – Marketing Solutions division, said: “The drop in the number of people choosing to opt out of the edited electoral roll is good news for marketers, particularly in difficult trading conditions, but nevertheless, four in ten UK adults are unavailable for marketing through electoral roll records alone. There are also big disparities across different local authority areas, some of which have seen significant rises in their opt-out figures this year – particularly in Vale of Glamorgan, which has experienced a 55% increase.
“It is vital that marketers understand which areas are most affected and tailor their marketing strategies accordingly, particularly as some of those opting out are likely to have significant spending power. Callcredit’s prospect universe provides alternative sources of data, including insurance quotations, demographic surveys, live transactional data and loan applications, covering almost 43 million UK consumers.”
To request your copy of the full report, which contains the complete list of opt-outs by local authority, email: info@callcreditmarketing.com
Poor data costs UK firms £1 for every £6 spent
12 Apr 12: Around £1 in every £6 of departmental budget is wasted on average by UK companies because of poor data quality according to new Experian QAS research.
Half of companies 'open to security breaches', finds survey
16 Mar 2012: Survey finds only 56% of client-side companies and 47% of supply-side companies say they (or their clients) have policies and processes in place to guard against breaches of data security.
Home Move Triggers alert service launched
23 Jan 2012: Callcredit Marketing Solutions has launched a new service that helps marketers tap into the lucrative home mover market by identifying consumers at every stage of the moving cycle.
Huddle builds improved sales pipeline with Aprimo
5 Dec 2011: Content management giant Huddle takes control of its sales and marketing with help from Aprimo.
Email marketing consumer approval ratings rocket
7 Oct 2011: Improved segmentation and better targeted content are being credited for a surge in consumer approval of email marketing over the past 12 months.
Favourite retailers revealed
30 Sep 2011: Consumer research by leading marketing and data specialist, The REaD Group plc, has thrown up some interesting results about the retail sector.
43% of marketers have no time for social media
20 Sep 2011: Almost half of marketing managers have identified time and resourcing as the biggest problems preventing them from fully engaging social media marketing, according to new research commissioned by Webtrends.
Segment by channel preferences before demographics, says new SAS report
15 Sep 2011: Organisations should segment customers based on channel preferences rather than simply demographics, says new report from SAS and Professor Hugh Wilson.
Majority of marketers failing to find the right search words
13 Jul 2011: 55% of digital marketers don’t know which words gain optimum returns campaign-wise, says a new survey from SaaS marketing technology provider Hydra.
Mobile payments to triple in value to 670bn USD by 2015
5 Jul 2011: The mobile payments market is set to almost triple in value over the next five years, according to a new Juniper report.
Email remains essential tool for Irish marketers
24 Jun 2011: New marketing Insight Report 2011 shows email remains essential part of the marketing mix for Irish marketers.
Direct mail campaigns pay dividends for home shopping sales
22 Jun 2011: Transactional data specialist Abacus publishes the results of its inaugural Annual Trends Report, one of the most comprehensive studies into the health of home shopping in the UK.
Consumers opting to remain anonymous online
22 Jun 2011: Almost 40% of consumers are now unwilling to provide any data about themselves when creating a social media account and just 32% said they were willing to provide their name, according to the new Direct Marketing Association/fast.MAP Data Tracking Study
Move to automation gathers pace
20 Jun 11: Nearly half of companies are currently running automated, event-triggered lifecycle email marketing programmes and another quarter plan to within 24 months.

