Genesys and Telekom Deutschland unveil cloud contact centre solution
25 Sep 2012: Genesys, a leading provider of customer experience solutions, and Telekom Deutschland, the leader in cloud-based contact centre solutions, have announced an extension to their existing strategic relationship that will deliver an integrated, cloud-based contact centre solution to small and medium sized enterprises, and manage any customer interaction channel including voice, web, mobile and social media.
Announced at CallCenterWorld 2012 and Genesys G-Force 2012 in Barcelona, this enhanced relationship advances Telekom Deutschland's Contact Center Suite, which is based on Genesys' leading Contact Centre Platform. Starting in 2013, Telekom Deutschland will offer Genesys' integrated solution as cloud-based pay per use service. This new offering targets small and mid-size contact centres that require a flexible, economical solution without the need for expensive hardware or lengthy deployment cycles. These companies will benefit from a customised, pre-configured, and innovative contact centre solution.
The cloud-based Genesys Contact Centre Suite supports any interaction channel including voice, traditional letter, fax, email, text messages, chat, web, and social media. Agents are empowered through a unified user interface that consolidates all tasks while providing complete customer history and information.
"We're excited about this enhanced cooperation with the Genesys premium brand," said Peter Schamel, Vice President Value-Added Solutions at Telekom Deutschland Germany. " This alliance underscores our role as a top-notch service provider for contact centres of every size."
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