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Here you can view and download an article from a previous edition of Database Marketing magazine.
2002 Archive
2001 Archive

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Channel Integration |
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Download 185K (Zipped)
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Managing different media to provide consistent customer service, reduce the cost of sales and maximise marketing return can affect all customer-related activity, from brand building to way a business is structured.
Alicia Clegg explores the implications of channel integration. |
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